In a webcast with C-suite hotel executives, the Wall Street Journal’s business travel writer, Scott McCartney, asked the hotel leaders about hotel amenities. Based on a Smartbrief study titled, ““The Guest Experience: Innovative Trends for Creating a More Personalized Stay,” the executives from Kimpton Hotels, JW Marriott, Morgans Hotel Group, Trump Hotel Collection and Omni Hotels & Resorts shared their perspectives.
“Santora represents the majority of responses, saying that Omni Hotels appeals to a broad base of guest demographics with a wide range of hotel product. He did, however, commit that the brand is popular with Boomers due in part to hefty conference business. “From Omni’s perspective, we do see a lot through that Boomer category, and when you think about that, they’re really the most homogenous of the generations in history, and probably the most traveled…. So when we think about amenities for them, we really want them to have this wide range.”
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